Frequently Asked Questions
What is the check-in process?
Check-in is completely self-service. You’ll receive a smart-lock code before arrival, and it will remain active for the duration of your stay. No need to meet anyone on-site or wait for a key handoff. If you arrive late or have trouble accessing the home, our team is local and can assist quickly.
What time are check-in and check-out?
Check-in is at 4 PM and check-out is at 11 AM. Early check-in or late check-out may be available depending on cleaning schedules and same-day turnovers (usually $50 for every two hours needed). We can usually confirm availability the day before, and the small fee goes toward our cleaning team’s need to adjust their schedule.
Are the homes pet friendly?
Yes. Most of our homes allow up to two pets with no additional fee. We simply ask that guests keep pets off beds and furniture, clean up after them outdoors, and report any accidents or damage so we can address it promptly. If you’re staying long-term or have more than two pets, reach out and we’ll work with you.
Can I extend my stay?
In most cases, yes. Extensions depend on upcoming bookings and availability in the system. If the dates are open, we can process an extension quickly and keep the same lock code active. Extensions for insurance relocations and contractor stays are very common, and we handle those often.
Do you allow events or gatherings?
We welcome families and groups, but we do not allow large parties, loud events, or anything that disrupts the neighborhood. Quiet hours are typically from 10 PM to 7 AM. If you’re planning a small family gathering or holiday dinner, that’s perfectly fine—just keep it respectful and within normal residential expectations.
Are your locations safe?
All homes are in established residential neighborhoods in the Omaha metro. We deliberately choose areas with good lighting, low traffic, and stable communities. Each property has smart-lock access, exterior lighting, and routine inspections. If you need specifics about a particular neighborhood, we’re happy to provide them.
Do you accommodate insurance stays?
Yes. We work with families who are temporarily displaced due to fire, water damage, or other home issues. We can provide invoices, length-of-stay flexibility, and direct communication with adjusters if needed. Our larger homes are ideal for families who need more space than a hotel can offer.
Are your homes suitable for contractors or travel workers?
Absolutely. Contractors appreciate the full kitchens, laundry, parking, and ability to house a crew under one roof. The neighborhoods are quiet, the homes are spacious, and the WiFi is fast enough for both remote work and streaming. Longer stays receive priority for extensions.
What if something breaks or I need help during my stay?
We’re local and responsive. If something goes wrong—an appliance issue, a clogged drain, a missing item—contact us and we’ll resolve it quickly. Most issues can be handled the same day. You’re not dealing with an absentee host; you’ve got a real team on the ground.